Privacy Policy

Introduction

We at Chapter Two and our affiliates (hereinafter referred to  as “Joon”, “we”, “us” or “our”), place paramount importance on safeguarding the privacy and security of your personal information and data ("Personal Data"). We want you to feel safe using our website www.thejoonshop.com (“Platform”).

This Privacy Policy aims to inform you of the way in which we collect, use, process, transfer, and store your Personal Data when you use our Platform, as well as your rights in relation to this Personal Data.

Please read this Privacy Policy carefully prior to accessing our Platform or availing our services. This Privacy Policy is subject to change at any time without notice. To make sure you are aware of changes, if any, you are advised to review this Privacy Policy periodically on the website.

By accessing and using our Platform, you hereby acknowledge that you have read, understood, and agree to the processing of your Personal Data in accordance with the terms of this Privacy Policy and our Terms of Use. This document is an electronic record in terms of Applicable Laws (as defined below). This electronic record is generated by a computer system and does not require any physical or digital signatures.

What data is collected

The information the Platform collects, and how that information is used, depends on how you use our services and how you manage your privacy controls. Our primary goal in doing so is to provide the users with a safe, efficient, smooth, and customized experience. We may use and retain such Personal Data to send you any communication including but not limited to announcements about us or our services. We collect only Personal Data from you which we consider necessary for achieving our business purpose.

Personal data

While using the Platform, you shall be asked to provide certain Personal Data that will be used to contact or identify you. This Personal Data is necessary for the performance of our services and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

Where possible, we indicate the mandatory and the optional fields. You always have the option to not provide your Personal Data by choosing not to use a particular service or feature on the Platform.

However, not sharing the mandatory Personal Data may lead to certain features of the Platform or services being restricted, unavailable, or unusable. For instance, withholding your postal address will not allow us to make delivery of your orders with us.

If you submit any Personal Data of another person on the Platform, it will be presumed that you have taken free, specific, informed, unconditional and unambiguous consent from such person to share their Personal Data on the Platform and have made available this Privacy Policy to them and such Personal Data is true and accurate.

Personal Data may include, but is not limited to:

Personal Data to fulfil your orders: To enable us to fulfil your orders and our services, we will require certain information such as your name, phone number, address, pin code.

This Personal Data enables the verification of user identity, fulfilment of our services and avoid fraud or identity theft.

Payment Information: In addition to the foregoing, to the payment features on the Platform, certain financial information may be required (as more particularly described in sub section (3) below) to facilitate the processing of payments.

You may be asked to provide certain additional information about yourself on a case-to-case basis in relation to our Platform or services.

It is clarified that any data which does not reveal your specific identity, does not relate to an identified or identifiable individual, information that is publicly available, information about software and hardware usage, or any anonymized or aggregated data (“Other Information”) is not considered as Personal Data.

Usage data

When you visit our Platform:

Platform collects usages information that your device sends whenever you visit and use the Platform. This usage data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data like pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies Data

Cookies are small data files placed on your device that a website stores on your computer while you are browsing a website. The Platform utilizes cookies to accumulate small fragments of information on designated portions of the application to facilitate analysis of the Platform and user engagement. Cookies are used to reduce the frequency of password entry during a session. Cookies further assist us in obtaining information beneficial for tailoring services more precisely to your interests.

There are some third-party cookies embedded on the Platform. The use of this information collected from third-party cookies helps the Platform identify you and to make it more user friendly. Cookies and other technologies may be used to store your preferences and settings, help you with signing in, provide related ads and analyze Platform operations.

Our Platform will enable you to decline these cookies but if you choose to do this it might affect Service on some parts of our Platform.

Information collected from third parties

If you use Shopify to avail any of our services, then your Personal Data may be shared with us to ensure that we are fulfilling the services availed from us.

Personal Data necessary for payment

Please note that when you use the payment feature on our Platform, we do not collect any financial information.

Financial information pertaining to certain payment services: The Platform may also be utilized under relevant contractual arrangements with respective payment gateways for enabling making payments on the Platform.

Payment Information: When you use any payment feature on the Platform, certain financial information may be required to facilitate the processing of such payments. You are to note that the Platform engages with third party payment service providers/ third party payment gateways to enable you to process your payments in connection with the use of any payment feature. You will be required by such third-party payment service providers to provide certain Personal Data to facilitate financial transaction on the Platform. Please note that to this extent, you will be subject to the terms of use and privacy policy that is maintained by such third-party service provider and the Platform does not collect any such financial transactional information. The Platform will only check and validate the status and success of such financial transaction from such third parties and maintain the validated information in relevant ledger for providing and fulfilling our services.

When and how personal data is collected

The above-mentioned Personal Data and other information is collected in several ways including:

• Directly from you, for example when you use our Platform, our services or when you contact us through phone, email or use our contact us feature.
• Indirectly from you when for example, your IP address, device data, browsing data and other information is collected while the user is interacting with our Platform.
• When you are a recipient of our services.
• When you provide Personal Data on the Platform to enable identity verification.
• Web forms and surveys on the Platform.
• Any other interaction initiated by you by using the Platform or directly with us.

How we use your personal data and other information

Personal data

The Platform processes, stores, and uses the information that is collected from you to provide our services, to research and develop new ones. The Personal Data collected by your use of the Platform is not sold or traded in any form to anyone.  The information is used solely for the purpose of enabling our services and making your experience better on the Platform.

The Platform uses your Personal Data to provide the services you request, to customize your user experience and to improve our Platform and our services. To the extent we intend the Platform use your Personal Data to market any services to you, you will be provided with the ability to opt-out of such uses. You can opt-out of receiving marketing materials at any time by following the unsubscribe instructions provided, indicating your preference when we call you, or by directly contacting us.

Following is the key Services for which Personal Data is collected from you:

1. Ensuring that the content on the Platform is presented in the most effective manner for you and for your device.
2. Provide you with newsletters, information, products, or services that you request or with may be of interest you, where you have consented to be contacted for such purposes.
3. Periodically communicate with you (like new feature/benefits introduction, newsletters, contests, feature usage guidance, compliance requirements, offerings, etc.)
4. Notify you about changes to the Platform, this Policy, or the Terms of Service.
5. In any other manner that is described to you before you provide your Personal Data.
6. Detection and prevention of fraud, identity theft, spam, abuse, security incidents, and other harmful activity.
7. Conducting security investigations and risk assessments.

In addition, the Platform may also use your Personal Data generated because of our services availed by you to:

• To ensure compliance of your access and use of services with our legal obligations and applicable laws. The Platform may share such information with our advisors, third-party service partners, and service providers to facilitate a seamless user experience.
• Dispute resolution.
• Troubleshoot problems.
• Measure consumer interest and satisfaction in our services.
• Inform you about online and offline services and updates.
• Customize your user experience on the Platform.
• Continually improving our service offerings, the Platform collects and analyzes demographic and profile data about users' activity on our Platform. The information that is collected (including recordings of customer support calls and chats) may be used to assist you when you contact our customer support services, to investigate and address your queries, and monitor and improve our customer support responses. This information may also be used for staff training, quality assurance, or to retain evidence of a specific transaction or interaction.

In connection with the activities above, the Platform may use your Personal Data and information regarding your conduct and interactions to conduct a trend analysis for the purpose of studying the usage pattern, usage data of the Platform for inter alia a) to provide customised services to you, b) to prevent fraud or c) any other illegal activity on the Platform.

Please note that in limited cases, automated processes may restrict or suspend access to the Platform, if such processes detect an activity that we think poses a safety or other risk to the Platform, services offered on the Platform or other users including third parties.

Use of your device information

Once registered, the Platform uses the information provided by you in the following ways:

• To establish identity and verify the same.
• Monitor, improve and administer our Platform.
• Provide service.
• Analyze how the Platform is used, diagnose service or technical problems and maintain security.
• Send communications notifications, information regarding the services requested by you or process queries that you have made on the Platform.
• Manage our relationship with you and inform you about other services we think you might find of some use.

The Platform will use and retain your information for such periods as necessary to provide you with the services, to comply with our legal obligations, to resolve disputes, and enforce our agreements.

Please note that your Personal Data will be pseudonymized/ anonymized wherever possible to uphold your privacy.

Disclosure to third parties

Your Personal Data may be shared with third parties who help us provide services to you . We only share your Personal Data in accordance with the applicable law. In the interest of clarity, we share your Personal Data for the purposes set out in this Policy, with the following categories of recipients:

• Shopify
• META
• Authorised shipping and logistics partners
• Google Tag Manager for Google Analytics
• Payment gateway partners

We may disclose your Personal Data, without any prior notice or consent, if we are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply our Terms of Use or assign such Personal Data in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of us, our users, or others. This includes exchanging Personal Data with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We and our affiliates may share your Personal Data with another business entity should we (or our assets) merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business for continuity of business. Should such a transaction occur then any business entity (or the new combined entity) receiving any such Personal Data from us shall be bound by this Policy with respect to your information.

Analytics

We may use the Personal Data you have shared with us or the data that has been generated by your use of the Platform for analytics purposes. The analytics will enable us inter alia to understand and improve how users interact with our Platform, customize services for users, user behavior and quality of services provided through the Platform. 

We will also use Google Tag Manager for Google Analytics and Google Search Console services. The information collected by Google will be disclosed to or collected directly by them and they will use this information to evaluate our users' use of the services. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser add-on.

How long do we retain your data

We will retain your Personal Data for as long as needed to fulfil the purpose for which we collected it and for a reasonable period thereafter to comply with audit, accounting, contractual, technical and legal requirements, for security purposes, and/or to resolve any future disputes. There may be retention of any Other Information indefinitely or to the extent allowed by applicable law. Our retention guidelines are applicable even when you no longer are using our Platform or availing our services.

Your privacy controls

We ensure that you are in full control of the Personal Data we collect and how it is used. Additionally, you may also reach out to us to modify or delete your Personal Data available with us.

• Device-level settings: Your device may have controls that determine what device level information you share with us.
• You can also request certain Personal Data to be removed from our servers based on applicable law or by writing to us at hello@thejoonshop.com. Please note that any deletion of specific information may require us to follow some regulatory and internal procedures, and we may still retain some information and records of transaction for specific period as required by any law, or as per this policy, wherever applicable.

How do we keep your data secure

SECURITY PRECAUTIONS

We have adopted reasonable security practices and procedures with a view to ensure confidentiality and prevent unauthorized disclosure of Personal Information and any other information provided by customers during transactions or during availing our services. 

All Personal Data during transit and at rest and use is encrypted with the use of Secure Sockets Layers (SSL) or TLS based encryption, for the transmission of the information.

An incident response plan has been implemented to quickly respond to any suspected leak or breach of Personal Data. When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your Personal Data that we cannot resolve with you directly.

Given the nature of internet transactions, we do not take any responsibility for the transmission of Personal Data including the Personal Data you provide to us or on the Platform. Any transmission of your Personal Data on the internet is done at your risk. We do not take any responsibility for you or any third party circumventing the privacy settings or security measures contained on the Platform. You also agree and understand that data transmission over the internet may be liable to risk and we would assume no liability for any disclosure of information due to errors in transmission issues or unauthorized third-party access to our Platforms or databases.

Third party link

When using the Platform or services, you may encounter links to third-party websites/apps, payment gateways, service provider ads that are not affiliated with us. We are not responsible for the privacy practices or the content of those linked websites or URLs. With this Privacy Policy we’re only addressing the disclosure and use of data collected by us. If you visit any websites or avail services through any other third party or through the links on the Platform, please ensure you go through the privacy policies and terms of use of each of those websites and third parties. Their data collection practices, and their policies might be different from this Privacy Policy and our Terms of Use and we neither have control over any of their policies nor do we have any liability in this regard.

Children

Our Platform is not available for use directly by children (under the age of 18 or any other age of children as per the applicable laws) and does not provide information aimed at or specifically targeting children. If you are categorized as a child under the applicable laws and use our Platform and our services, then we shall presume that you are using our Platform and our services only under the guidance and involvement of a parent or legal guardian.  

Your Consent

By using the Platform and our services / or by providing your information, you consent to the collection and use of the Personal Data you disclose during your interaction with us in accordance with this Privacy Policy, including but not limited to your consent for collecting, using, sharing, and disclosing your information as per this Privacy Policy.
Please note that the Privacy Policy may be updated from time to time, and it is your responsibility to look through them as often as possible. Your continued use of the Platform after any changes to this Privacy Policy are posted, will be considered as deemed acceptance of those changes.

Your Rights

In accordance with the applicable data protection and privacy laws in India, and subject to certain exceptions where information needs to be retained for legal, internal audit, security & fraud prevention purposes you may have the certain rights such as right to access what Personal Data we hold about you, or the right to deletion or right to have incomplete or inaccurate data about you corrected or completed.

You always have the right to report any Personal Data breach at hello@thejoonshop.com and the right to not be discriminated against by us for exercising any of your privacy rights.

If you would like to exercise any of these rights, please contact us at hello@thejoonshop.com.  Upon verifying the authenticity of such a request, we will process such requests in accordance with applicable data protection and privacy laws of India. Please note, to protect your privacy, we will take steps to verify your identity before processing and fulfilling your request.

Termination

There might be scenarios where we may not be able to execute complete deletion of your Personal Data, such as if there exists an outstanding dispute, transactions suspected to be fraudulent, unresolved claims attached to you. Upon resolution of the obstruction preventing deletion, the relevant information is promptly deleted and cannot be retrieved thereafter.

Notwithstanding anything contained herein above, we may continue to retain certain information if deemed necessary for regulatory compliance, legitimate business interests like fraud prevention, enhancing user safety and security, or to fulfill our legal and contractual obligations.

Term of use

Your use of the Platform is also governed by our Terms of Service. You are free to use the application only if you agree with our policies and practices encapsulated in this Policy read in conjunction with the Terms of Service.

Support and grievances

We support and encourage all users to contact us for questions, concerns, or suggestions relating to our Terms of Use and our Privacy Policy or practices involving the usage of data. We may be contacted at hello@thejoonshop.com.